Last updated: 16 September 2026.
Everything we make is personalised with your photos, logo or text, so we can’t take items back because of a change of mind. But if something goes wrong on our side, we put it right.
Damaged, misprinted or wrong items
- Message us on WhatsApp +92 314 7000689 within 48 hours of delivery.
- Send your order number and clear photos of the item and the parcel.
- Once we confirm the problem, we reprint the affected items for free and deliver them at our cost.
- Missing items reported within 48 hours are sent at our cost too.
What we can’t replace
- Items reported more than 48 hours after delivery.
- Spelling or text mistakes typed in the order.
- Soft prints from low-resolution photos after we warned about them.
- Small colour differences between a screen and print.
Cancellations
Cancel for free until printing starts, and we refund the full amount to the account you paid from. Once printing has started, the order can’t be cancelled.